Returns Policy
Please Contact Us with your order number and details about the product you would like to return. Please note, you must contact us within 30 days of receiving your order to be eligible for a refund. Fat Guys Fishing reserves all rights to decide if the item can be returned or exchanged. There will be a 25% restocking fee on all returned items. Exchanges for similarly priced items can be offered at our digression. Molds that have been customized CANNOT be returned/refunded. Molds that have been smoked or tampered with CANNOT be returned/refunded.
Why the Restocking Fee?
Returns significantly increase the cost of doing business. When customers want to return an item that was already packed and shipped out, we incur additional costs as a small business. Most businesses help recover these additional costs with a restocking fee. By deducting a restocking fee, Fat Guys Fishing is able to keep prices lower on our website. The added costs we collect by allowing returns includes the risk of taking back a product without any guarantee of future sales. If the item was purchased during a sale, then you will be charged the difference of the actual price AND up to a 25% restocking fee. Those charges will be deducted from your refund.
Cancellation Policy
Please note our lead times are displayed at the top of our homepage. Once you have placed your order with us it means that we have reserved time, material, and equipment exclusively for your order. If you cancel your order less than one week before it is set to ship, you will be subject to a fee of 30%. To avoid a cancellation fee, please provide cancellation notice within 72 hours of placing your order. You can cancel or adjust your order by emailing us at admin@fatguysfishing.com or calling our office at 267-589-0439.